Privacy Policy

Introduction

FluidBalance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our wellness and educational mobile application and website (collectively, the "Service").

Important: FluidBalance is a wellness and educational tool, NOT a medical device. We are NOT HIPAA-compliant at this time. However, we implement HIPAA-like privacy practices to protect your health and dietary tracking data.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Information You Provide

• Account Information: Name, email address, password (encrypted)
• Dietary Tracking Data: Food consumption logs, sodium intake, water intake, meal photos, barcode scans
• Health Information: Dietary goals, health conditions you choose to share, dietary restrictions
• Profile Information: Age, dietary preferences, diet type (e.g., low-sodium, DASH, Mediterranean)
• Communication Data: Messages you send us, feedback, support requests

2. Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, time spent in app, interaction patterns
• Log Data: IP address, browser type, access times, pages viewed
• Location Data: Approximate location (if you grant permission)

3. Information from Third Parties

• Health Platform Integration: Data from Apple Health, Google Fit (with your permission)
• Food Databases: Nutritional information from public databases (USDA, Open Food Facts)
• Authentication Services: Information from social login providers (if you use social sign-in)

How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Track your dietary intake and provide insights
• Generate reports for you to share with healthcare providers
• Send you notifications and alerts based on your preferences
• Improve and personalize your experience
• Respond to your requests and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Send you educational content and wellness information (with your consent)

We do NOT: Use your data for medical diagnosis, treatment, or clinical decision-making. FluidBalance is an educational tool, not a medical device.

Data Sharing and Disclosure

We Share Your Information:

• With Your Consent: When you explicitly choose to share data with healthcare providers or family members
• Service Providers: Third-party vendors who help us operate the Service (hosting, analytics, customer support) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
• Aggregated Data: De-identified, aggregated data for research and analytics (cannot identify you)

We Do NOT:

• Sell your personal health information to third parties
• Share your dietary data with advertisers
• Use your data for marketing without your explicit consent
• Share identifiable health data with insurance companies

Data Security

We implement HIPAA-like security measures to protect your data:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access, multi-factor authentication for staff
• Secure Storage: Data stored on secure, SOC 2 compliant servers
• Regular Audits: Security assessments and vulnerability testing
• Data Minimization: We collect only necessary information
• Secure Development: Security best practices in code development

Note: No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Data Portability: Export your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data
• Withdraw Consent: Revoke permissions you previously granted

To exercise these rights, contact us at privacy@fluidbalance.app

GDPR & CCPA Compliance

For EU Residents (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to be informed about data collection
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

For California Residents (CCPA)

If you are a California resident, you have rights under CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price
• Right to deletion of personal information

We do NOT sell your personal information.

Children's Privacy

FluidBalance is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users aged 13-17, we recommend parental guidance and involvement in using the Service.

Data Retention

We retain your information:

• Active Accounts: As long as your account is active
• Deleted Accounts: 30 days after deletion (for recovery), then permanently deleted
• Legal Requirements: As required by law or for legitimate business purposes
• Aggregated Data: De-identified data may be retained indefinitely for research

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze usage patterns and improve the Service
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)
• Displaying an in-app notification

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: